Shipping Time

We usually ship within 3 business days following the receipt of an order unless noted otherwise on the product page. We usually ship out via Fedex, UPS or other 3rd party freighting companies from various warehouses across the US and cannot accommodate orders to PO boxes or APO/FPO addresses. Please contact us if you have any question regarding PO box or international shipment.

In the event that an ordered model is temporarily out-of-stock at our warehouse, we may ship the products from different warehouse locations. In that case, order may be shipped out in 10 business days after it is placed. An email will be sent to the customer if an order may be affected by this delay.
 
Shipping times indicated on The Fiberglass Depot are business days. This means that shipping time do not include Saturday, Sunday and public holidays.
 
Shipping delays caused by the carriers including, but not limited to, the following:  the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for these above cases, and nor can we for shipping charges if your packaged does not get delivered.

Freight Carriers

Sometimes we will ship out via 3rd party freighting companies, and customers will be notified by email about this shipping method. The 3rd party freighting companies may contact customers to arrange the delivery time. Customers are responsible to show up at the location during the delivery time. Failure of signing for packages will cause additional shipping costs. Customers are responsible for all additional costs for failure deliveries.
 
No Responsibility To Sell Mis-Priced Products Or Services

The Fiberglass Depot shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors or shipping charges was miscalculated, The Fiberglass Depot shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Fiberglass Depot shall issue a credit to your credit card account in the amount of the charge.
 
Order notification and confirmation policy

Your receipt of an electronic or other form of order notification or confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Fiberglass Depot reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Return Policy 

-- For Defective item, Damage item or Wrong Item Received
Please examine the outer box and all contents immediately upon receipt for any signs of wrong items shipped/defective/damage. All claims must be initiated within 5 business days of delivery. If possible, please inspect the damage at the time of delivery, and refuse any packages that are damaged. Then e-mail us immediately at customerservice@thefiberglassdepot.com so that we can initiate the process and ship a replacement to you.

If merchandise arrives that is incorrect, defective, or damage we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a pre-paid shipping label.

-- For All Other Reasons

You can return items only in new condition within 30 days and we will refund your money or exchange the item subject to return policy below.

Notify us by e-mail if your desire to return or refund your purchase at customerservice@thefiberglassdepot.com.

We will email you our return address. 

No refunds or exchanges on items that have been used and cannot be resold as new. Products with customization such as drain hole and custom color cannot be returnend. We will charge 20% of the original product price as a freight cost charge. Buyer is responsible for the returning shipping cost.

For situation that buyer is canceling the order while the product is being shipped, buyer is responsible for the shipping cost.
 

Return Procedure

For defective, damaged or wrong item recieved:

1. Please email us at CustomerService@thefiberglassdepot.com with your order number and several digital photos showing the item.
2. Upon review, we will send a replacement item or issue a full refund to your credit card.
3. We may also email you a pre-paid return packing slip (e.g thru FedEx), so the returned item will be shipped back at no charge to you.

For all other returns:

1. Please email us at CustomerService@thefiberglassdepot.com with your order number.
2. Please send the returned item back to us at 1299 Bayshore Hwy, Suite #128, Burlingame, CA 94010.
3. Upon receipt of the returned item, we will issue refund to your credit card. A 20% original freight cost charge will be deducted.

 
Tax Information

The Fiberglass Depot is only collecting sales tax for orders with California ship-to addresses. We are not collecting tax for all other orders. Our operation is based in San Mateo County, California. Based on the ship-to addresses provided by customers, a tax rate of 8.25% is applied to each California order outside of San Mateo County. A tax rate of 9.5% are applied to orders inside San Mateo County. Tax rate are applied based on the final product price after all applicable discounts. Customers outside of CA are responsible to file for and pay any form of sales taxes and/or usage taxes required by local government.